E-commerce Policy for Chigwell Flower Delivery Orders

Flower Delivery Chigwell: Online Order Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Flower Delivery Chigwell. These terms regulate your use of our online flower delivery services in Chigwell and the neighbouring areas. By placing an order through Flower Delivery Chigwell's website, you agree to the following terms governing your purchase, payment, delivery, cancellation, liability, and legal responsibilities. Please read them carefully before proceeding with your online flower order.

These Terms & Conditions apply to all customers placing flower delivery orders within Chigwell and the surrounding regions. If you do not agree to any part of these terms, please do not use our service.

Order Process

When ordering flowers online from Flower Delivery Chigwell, you can browse our selection and add items to your basket. To place an order, follow the on-screen instructions to complete the checkout process, providing all necessary information including delivery address, date for delivery, and personal contact details. Customers must ensure all information provided is accurate and up-to-date. Incorrect delivery details may result in delayed or failed deliveries, for which we cannot be held responsible.

Once you submit your order, you will receive a confirmation summary on the website, followed by an order confirmation notification. This confirmation does not constitute our acceptance of your order, but is an acknowledgement that we have received it. Acceptance of your order and the formation of a binding contract will take place when payment is successfully processed and we dispatch your chosen flowers for delivery.

We reserve the right to refuse any order at our sole discretion, including but not limited to cases where products are unavailable, there has been an error in product description, price, or for any suspected fraudulent activity. In such cases, any payment received will be promptly refunded using the original payment method.

Flower Substitutions

While every effort is made to ensure your chosen flowers are available, occasionally circumstances beyond our control (such as seasonal availability or supply chain issues) may require us to substitute with flowers of equal or greater value and similar style. We will attempt to contact you where significant substitutions are necessary, but if we are unable to reach you in time for your requested delivery date, the substitution will be made to avoid delay.

Delivery

Our online flower delivery service covers Chigwell and its surrounding areas. Delivery is available on selected days as set out during the checkout process. You must ensure that somebody is available at the delivery address to receive the order. In the event that no one is present, we may leave the flowers with a neighbour, in a safe place, or follow your delivery instructions where possible. If none of these options are viable, a delivery attempt card or notification will be left, and it is your responsibility to arrange a new delivery time, which may incur an additional fee.

Delivery times cannot be guaranteed but we will make every reasonable effort to deliver your flowers on the requested date. Public holidays, adverse weather, or other unforeseen circumstances may affect delivery timing, and we shall not be held liable for any loss or inconvenience caused by delivery delays outside our control.

Payments

Payment for all online flower orders in Chigwell must be made in advance during the checkout process. We accept a range of secure payment methods as displayed on our website, such as credit cards, debit cards, and other available payment services. All displayed prices are inclusive of any applicable VAT or sales taxes, unless otherwise stated, but may exclude delivery charges, which will be specified before you complete the order.

By submitting your payment information, you confirm that you are authorised to use the chosen payment method. If your payment fails or is declined, your order will not be processed and you will be notified accordingly. We make use of reputable third-party payment processing services to ensure the security of your financial information. We take reasonable care to keep the details of your order and payment secure, but cannot be held liable for any losses or damages you may suffer as a result of unauthorised access to the information you provide unless this is caused by our negligence.

Cancellations and Amendments

You may cancel or modify your flower delivery order in Chigwell provided that you inform us before your flowers have been dispatched for delivery. To request a cancellation or change, contact our customer service team as soon as possible using the contact form on our website or via your online account. Once an order has entered preparation or is out for delivery, cancellations and amendments may not be possible, and in such cases, you may be liable for the full purchase price.

If you cancel your order before preparation begins, a full refund will be issued to your original payment method within a reasonable time frame. Any refund or replacement for issues such as unsatisfactory flowers or failed delivery will be handled in accordance with our Returns & Refunds policy, which forms part of these terms.

Returns and Refunds

Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted, except in the case of faulty, damaged, or incorrect goods. If you are unhappy with the quality or condition of your flowers on arrival, notify us within 24 hours of delivery together with clear photographic evidence. Where an issue is verified, we will offer a replacement or a refund at our discretion. Please note that claims made after 24 hours may not be considered due to the nature of the products.

Refunds, where applicable, will be processed to the original payment method within a reasonable time frame. Delivery charges may not be refunded unless the entire order is found to be faulty or incorrect.

Product Information and Availability

We endeavour to ensure all product descriptions, images, and prices are accurate and up to date. However, slight variations in flower colour, design, or packaging may occur, as flowers are natural products and arrangements are handcrafted. In the event of a significant discrepancy, you may be contacted to agree a suitable substitution or solution.

All flowers and gifts offered are subject to availability. In rare cases where an item is unavailable after an order is placed, we will contact you promptly to discuss suitable alternatives or arrange a refund.

Customer Obligations

As a customer, you agree to provide accurate delivery information and personal details, and to pay for all orders according to these Terms & Conditions. You will not use our website or services for any unlawful purposes, or supply false information during the ordering process. You are responsible for ensuring that the recipient of the flowers is aware of and able to receive the delivery, and for following any care instructions provided with your order to prolong the life of your flowers.

Liability

To the maximum extent permitted by law, Flower Delivery Chigwell shall not be liable for any indirect, incidental, special, or consequential loss or damages, or loss of profits, arising in connection with your order or use of our service. Our total liability for any claim arising directly from the sale of goods or delivery service shall not exceed the value of the goods and delivery charges paid by the customer.

We do not exclude liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation. Nothing in these terms affects your statutory rights as a consumer under applicable UK law.

Personal Data and Privacy

Your privacy is important to us. We will only use your personal information in accordance with our Privacy Policy, which outlines how your data is collected, stored, and shared to fulfil your order and provide excellent customer service. By placing an order, you consent to the collection and use of your information as described.

Intellectual Property

All content on the Flower Delivery Chigwell website, including product images, descriptions, and design, is the intellectual property of Flower Delivery Chigwell or its licensors. You may not copy, reproduce, or use any content without prior written consent, other than as necessary to view the products and complete your order.

Changes to Terms & Conditions

We reserve the right to update or change these Terms & Conditions at any time. Any amendments will be published on our website and will take effect immediately. It is your responsibility to review the terms each time before placing a new order.

Governing Law

These Terms & Conditions and any disputes arising out of or related to your use of our flower delivery service in Chigwell shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact and Customer Service

If you have any questions regarding these Terms & Conditions, your order, or require assistance, please reach out to us via the contact form on our website. Our customer service team is dedicated to ensuring your satisfaction with our online flower delivery service across Chigwell and the surrounding areas.

Thank you for choosing Flower Delivery Chigwell. We appreciate your custom and look forward to delivering beautiful blooms to your door.